Detail view of a motherboard

Technology Department

Student Help Desk

248-538-7374 and press 5

Monday - Friday, 7:00 AM to 7:00 PM
See more information below.

Self Help

By clicking this link you will be taken to a shared folder with some self help documents for use basic usage of district owned Chromebooks and wireless hotspots.

Self Help Shared Folder

Parents/Students - Remote Learning Notice

If you or your student are experiencing a connectivity issue or have trouble logging into a district issued Google account please call 248-538-7374 and press 5 immediately after the system answers.

Help desk hours are Monday through Friday from 7 AM to 7 PM, starting Tuesday, Septermber 8, 2020.
If your call is not answered please leave a message.  Most calls will be returned within 15.

The support desk will only be able to do basic assistance on connecting the Chromebook and logging into the Chromebook. Any programs or applications used in a class will not be able to be supported by the support desk.

To have a district issued Google account password reset you or your student will need the last four digits of the student number.

Support for personal devices not owned by the district may be available, but will be limited to the student login to their district issued Google account.

Staff

Please enter support tickets to request help.  You may use the portal, located here, or e-mail tickets to rr.support@resa.net.

Support tickets will be addressed by order of importance and oldest first.

Use of the portal requires logging in using a network ID.
If you do not know your network ID you may use the e-mail address provided. 
The e-mail must be sent from a RiverRougeSchools.org e-mail address.

Please do not submit the same issue multiple times.
Please submit one issue per request.

Technology News

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September 7, 2020
Temporary Help Desk Support

Issues connecting a district issued Chromebook to the internet?
Issues logging into a district issued Google account?*

Call 248-538-7374 and press 5 (leave a message if your call is not answered)
7:00 AM to 7:00 PM
Monday - Friday

*To reset a district issued Google account password you will need the last four digits of the student identification number for the student.
 

Technology Support Staff

Glen Reid
IT Manager
River Rouge School District
Don Bilinski
A/V and Computer Technician
River Rouge High School
Wilbert Fils-Aime
Technician
Sabbath Middle School
Technician
River Rouge STEM Academy
William Simpson
Technician
Ann Visger Preparatory Academy