Technology Department
Student Help Desk
248-538-7374 and press 5
Monday - Friday, 7:00 AM to 7:00 PM
See more information below.
Self Help
By clicking this link you will be taken to a shared folder with some self help documents for use basic usage of district owned Chromebooks and wireless hotspots.
Parents/Students - Remote Learning Notice
If you or your student are experiencing a connectivity issue or have trouble logging into a district issued Google account please call 248-538-7374 and press 5 immediately after the system answers.
Help desk hours are Monday through Friday from 7 AM to 7 PM, starting Tuesday, Septermber 8, 2020.
If your call is not answered please leave a message. Most calls will be returned within 15.
The support desk will only be able to do basic assistance on connecting the Chromebook and logging into the Chromebook. Any programs or applications used in a class will not be able to be supported by the support desk.
To have a district issued Google account password reset you or your student will need the last four digits of the student number.
Support for personal devices not owned by the district may be available, but will be limited to the student login to their district issued Google account.
Staff
Please enter support tickets to request help. You may use the portal, located here, or e-mail tickets to rr.support@resa.net.
Support tickets will be addressed by order of importance and oldest first.
Use of the portal requires logging in using a network ID.
If you do not know your network ID you may use the e-mail address provided.
The e-mail must be sent from a RiverRougeSchools.org e-mail address.
Please do not submit the same issue multiple times.
Please submit one issue per request.
Issues connecting a district issued Chromebook to the internet?
Issues logging into a district issued Google account?*
Call 248-538-7374 and press 5 (leave a message if your call is not answered)
7:00 AM to 7:00 PM
Monday - Friday
*To reset a district issued Google account password you will need the last four digits of the student identification number for the student.
Technology Support Staff
